Privacy Policy — Jhamkoo Vendor App

1. Introduction

Prime 11 Sports Private Limited ("Company", "we", "us", or "our") operates the Jhamkoo Vendor application ("App").

Jhamkoo Vendor is a platform designed for restaurants, food businesses, grocery stores, retailers, and other eligible vendors to manage their business activities, including product and menu management, orders, inventory, pricing, customer orders, deliveries, payments, offers, and related services.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when vendors use the Jhamkoo Vendor App.

By registering for or using the App, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on how you use the App, we may collect the following categories of information.

2.1 Vendor Account Information

We may collect:

• Vendor name
• Business or store name
• Owner or authorized representative name
• Mobile phone number
• Email address
• Login credentials and authentication information
• Business address
• Store location
• Business category
• Registration information
• GST or other applicable tax information
• PAN or other legally required business information
• Bank account and payment settlement information
• Business documents submitted for verification

2.2 Store and Product Information

Vendors may provide information such as:

• Food and grocery product names
• Product descriptions
• Menu information
• Product images
• Prices
• Discounts and offers
• Stock and inventory information
• Store timings
• Delivery information
• Product availability
• Category and brand information

2.3 Order and Transaction Information

We may collect and process information relating to:

• Customer orders
• Order numbers
• Items ordered
• Order status
• Order amounts
• Refunds and cancellations
• Payment and settlement records
• Commission or platform fee information
• Vendor transaction history

2.4 Device and Technical Information

When you use the App, we may automatically receive certain technical information, including:

• Device model
• Operating system and version
• App version
• IP address
• Device identifiers
• Network information
• Crash reports
• Log information
• Performance information
• Approximate location information where necessary for the App's functionality

2.5 Location Information

Where required for vendor operations, we may collect location information to:

• Verify store location
• Display the store in the appropriate service area
• Support delivery and order operations
• Improve location-based functionality
• Prevent fraudulent activity

You may control certain location permissions through your device settings.

3. How We Use Information

We may use collected information to:

1. Create and manage vendor accounts.
2. Verify vendor identity and business information.
3. Provide vendor dashboard and business-management functionality.
4. Process and manage customer orders.
5. Manage food and grocery listings.
6. Manage inventory and availability.
7. Process payments and vendor settlements.
8. Provide customer support.
9. Communicate important account, order, security, and service updates.
10. Detect and prevent fraud, abuse, unauthorized access, and other harmful activities.
11. Maintain and improve the App.
12. Analyze App performance and usage.
13. Comply with applicable laws and legal requirements.
14. Resolve disputes and enforce our terms and policies.
15. Provide relevant operational notifications and service communications.

4. Customer Information Available to Vendors

To enable vendors to fulfill orders, Jhamkoo may provide vendors with limited customer information that is reasonably necessary for order processing.

Depending on the service, this may include:

• Customer name
• Delivery address or relevant delivery information
• Contact information where necessary
• Order details
• Special instructions provided for the order

Vendors must use customer information only for legitimate purposes related to fulfilling and supporting the relevant order.

Vendors must not sell, misuse, copy, disclose, or independently use customer information for unrelated purposes.

5. Payment Information

Payments and settlements may be processed through third-party payment service providers, banks, financial institutions, or other authorized payment partners.

Where applicable, payment providers may collect and process payment information according to their own privacy policies and terms.

Jhamkoo does not intend to store complete payment card information unless specifically required and legally permitted for a particular service.

6. Sharing of Information

We may share information with appropriate parties when reasonably necessary to operate the App and provide services.

These may include:

Service Providers

We may use third-party service providers for:

• Cloud hosting
• Data storage
• Analytics
• Authentication
• Communication and notifications
• Payment processing
• Security
• Technical support
• Customer support
• Fraud prevention

Legal and Regulatory Authorities

We may disclose information when required or permitted by applicable law, regulation, court order, governmental request, or legal process.

Business Transfers

If the Company undergoes a merger, acquisition, restructuring, sale of assets, financing, or similar transaction, relevant information may be transferred as part of that transaction, subject to applicable law.

7. Data Security

We take reasonable technical and organizational measures to protect information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

Security measures may include access controls, authentication mechanisms, encryption where appropriate, monitoring, logging, and other security practices.

However, no internet-based service can guarantee absolute security.

8. Data Retention

We retain information for as long as reasonably necessary to:

• Provide our services
• Maintain business and transaction records
• Meet legal and regulatory obligations
• Resolve disputes
• Prevent fraud and abuse
• Enforce agreements
• Maintain legitimate business records

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

9. Vendor Responsibilities

Vendors are responsible for:

• Providing accurate information.
• Keeping account credentials confidential.
• Maintaining the security of devices used to access the App.
• Using customer information only for authorized business purposes.
• Not sharing customer information with unauthorized persons.
• Not using customer information for unsolicited marketing unless legally permitted and appropriately authorized.
• Immediately informing us of suspected unauthorized account access or security incidents.

10. Children's Privacy

Jhamkoo Vendor is intended for business users and is not directed toward children.

We do not knowingly request personal information from children for the purpose of creating vendor accounts.

11. Third-Party Services

The App may integrate with third-party services, APIs, payment providers, communication providers, mapping services, analytics providers, or other technology providers.

Those third parties may process information according to their own terms and privacy policies.

We encourage vendors to review the privacy policies of third-party services they use through the App.

12. Communications

We may send vendors:

• Order notifications
• Account notifications
• Security alerts
• Payment and settlement notifications
• Service updates
• Important policy changes
• Technical notifications
• Customer-support communications

Some operational communications may be necessary for providing the service and may not be disabled while the account remains active.

13. Marketing Communications

Where legally permitted, we may send promotional or marketing communications regarding Jhamkoo services, offers, features, or business opportunities.

Vendors may have the ability to opt out of certain promotional communications.

Opting out of marketing communications does not necessarily stop essential service or transactional communications.

14. Account Deletion

A vendor may request deletion or closure of their Jhamkoo Vendor account by contacting us at:

We may need to verify the identity of the requesting vendor before processing the request.

Certain information may need to be retained where required by law, for legitimate business purposes, financial records, fraud prevention, dispute resolution, or other lawful purposes.

15. Data Correction

If information associated with your vendor account is inaccurate or incomplete, you may request correction by contacting us.

We may also provide account-management functionality allowing vendors to update certain information directly within the App.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to the App
• New features or services
• Changes in legal requirements
• Changes in business operations
• Security or technical improvements

When we make material changes, we may provide appropriate notice through the App or other reasonable communication methods.

The updated policy will include a revised effective date.

17. Governing Law

This Privacy Policy shall be interpreted in accordance with applicable laws of India.

Any disputes relating to this Privacy Policy shall be subject to applicable Indian law and the jurisdiction of competent courts, subject to applicable legal requirements.

18. Contact Us

For questions, privacy requests, account deletion requests, data correction requests, or concerns regarding this Privacy Policy, please contact:

We will make reasonable efforts to respond to legitimate privacy-related requests within an appropriate period.

19. Acceptance

By registering for and using the Jhamkoo Vendor App, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.